Accidents happen. Let's get it sorted.
If you've been involved in an accident or your hire vehicle has been damaged, complete the form below and we'll take it from there. The information you provide helps our team assess the incident quickly and makes the post-hire process as straightforward and stress-free as possible.
INCIDENT & ACCIDENT REPORTING
Tell us what happened.
We understand incidents can be stressful. Complete the incident report as accurately as possible and we'll help guide you through the next steps.
- Enter your booking reference, surname and email address.
- We'll email a one-time verification code to confirm your booking.
- Use the code to securely access your incident report.
- Complete the documentation with as much detail as possible.
Your privacy
We collect personal information through this form so we can assess, manage and process your incident or insurance claim. Your information may be shared with our insurance broker, Arthur J. Gallagher & Co (NZ) Limited (Gallagher), and the relevant insurer or underwriter as required to manage your claim.
You may request access to, or correction of, your personal information in accordance with the Privacy Act 2020.
Please provide complete and accurate information. Some information is required to process your claim, and not providing it may affect whether your claim can be considered.
